LINK to Claims Page My item hasn’t arrived yet, what should I do? (317) | Royal Mail Group Ltd 


UK Deliveries

(incl Royal Mail Tracked 24®, Royal Mail Tracked 48®, Royal Mail Tracked Returns)

  • We aim to deliver Tracked 24® the next working day and Tracked 48® / Tracked Returns with 2-3 working days. (Please add an extra working day if there's a Redirection in place).
  • If the item hasn't been delivered by the due date plus 7 working days the sender might be able to claim for compensation. Check eligibility on our claims centre. (Please note, early claims cannot be processed). 


International Track & Signed

  • For delivery in Europe

    • We aim to deliver within 3 - 5 working days.
    • If the item hasn’t been delivered by the due date plus 20 working days the sender might be able to claim for compensation. Check eligibility on our Claims Centre. (Please note, early claims cannot be processed.)
  • For delivery in the Rest of the word
    • We aim to deliver within 5 - 7 working days.
    • We endeavour to meet our delivery aims, however for extremely remote locations (e.g. South Pacific Islands) this may not be possible
    • If the item hasn’t been delivered by the due date plus 25 working days the sender might be able to claim for compensation. Check eligibility on our Claims Centre. (Please note, early claims cannot be processed.)